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The most advanced AI CSR and dispatch solution for home service businesses.
Book more jobs with autonomous CSRs and Dispatchers.
When a customer reaches out, Solea answers, schedules the job, assigns the right technician, and logs everything in your system, automating every step of your back-office operations.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
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Integrations
Fully Integrated with the Systems You Already Use
From service availability to dispatch logic, Solea uses your system’s live data to make the same decisions your team would—only faster.
Watch how Solea books jobs, assigns techs, and manages your capacity—directly inside ServiceTitan.
See how Solea pulls membership data, service types, and open availability directly from FieldRoutes to books jobs fast.
How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Knows your customer before they say a word
Solea identifies the customer by phone number or address, retrieves service history, membership status, and preferences, then speaks accordingly. It can book, reschedule, or cancel jobs and answer questions about past or upcoming appointments — all in under a second.
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Optimizes the schedule, picks the right tech
Finds the best appointment time based on route efficiency, job type, tech availability, and customer urgency — then assigns the technician with the right skills and upsell potential.
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Logs the job into your ERP
Solea pushes the job details directly into platforms like FieldRoutes, or ServiceTitan. Customer info, call notes, appointment times, and service type are all captured automatically — no manual entry required.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Schedules, reschedules, or cancels jobs using your real-time availability, technician zones, and booking logic — without human input.
Assigns the right technician based on job type, location, skill set, and even factors like upsell potential or prior customer interactions.
Personalizes the conversation by recognizing returning customers, tailoring greetings, and skipping unnecessary questions.
Track every conversation and outcome with analytics that show booking rates, agent performance, drop-offs, and response times.
Designed to scale with your business whether you’re taking 10 calls a day or 1,000.
Secure and compliant by default with encryption, data retention controls, and full transparency for your customers.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
What is Solea?
Solea is the best voice AI CSR and dispatcher for home service companies—pest control, HVAC, plumbing, electrical, etc. It answers your phones 24/7, books jobs into your ERP, reschedules appointments, and routes emergency calls to the right person. Think of it as a full-time office staff that never calls out sick, never misses a call, and sounds like a real human.
How does Solea work, exactly?
Solea works by acting like a fully trained, always-on dispatcher and CSR, tailored specifically for home service businesses like HVAC, pest control, and plumbing.
When a customer calls, Solea identifies them automatically using their phone number or service address, then pulls their full record from your ERP—including service history, membership status, open estimates, and job notes. It knows if they’re a new lead, an active member, or a repeat customer, and tailors the conversation accordingly.
For example, if someone on a biannual pest control plan calls for their spring service, Solea recognizes it’s included, skips the upsell, and gets it booked. If a first-time caller mentions a rat in their attic, it knows that’s a high-priority job and finds the next available rodent tech based on ZIP code, urgency, and job duration.
It applies custom dispatching logic just like a human would—assigning the right technician based on experience, geography, time constraints, or even soft rules like pairing older clients with more patient techs. Solea checks real-time availability, avoids overbooking, respects your service windows, and schedules jobs directly in your system with full notes and tags.
It doesn’t just answer phones—it makes booking decisions based on your data, your business rules, and your real-time capacity, all without needing to be trained or managed.
When a customer calls, Solea identifies them automatically using their phone number or service address, then pulls their full record from your ERP—including service history, membership status, open estimates, and job notes. It knows if they’re a new lead, an active member, or a repeat customer, and tailors the conversation accordingly.
For example, if someone on a biannual pest control plan calls for their spring service, Solea recognizes it’s included, skips the upsell, and gets it booked. If a first-time caller mentions a rat in their attic, it knows that’s a high-priority job and finds the next available rodent tech based on ZIP code, urgency, and job duration.
It applies custom dispatching logic just like a human would—assigning the right technician based on experience, geography, time constraints, or even soft rules like pairing older clients with more patient techs. Solea checks real-time availability, avoids overbooking, respects your service windows, and schedules jobs directly in your system with full notes and tags.
It doesn’t just answer phones—it makes booking decisions based on your data, your business rules, and your real-time capacity, all without needing to be trained or managed.
Who is Solea for?
Solea is built for home service businesses that rely on inbound phone calls to win jobs and keep techs busy—HVAC, pest control, plumbing, electrical, garage door, etc. If your office misses calls, gets buried in reschedules, or you’re tired of training CSRs who leave after 3 months, Solea replaces or supports that workload. It works for owner-operators, 5-truck shops, and multi-location franchises. You don’t need to be technical to use it—it just works once it’s set up.
Does Solea integrate with my existing tools?
Yes. Solea integrates deeply with platforms like FieldRoutes and ServiceTitan, including access to customer records, service history, memberships, pricing, capacity planning, and technician availability. If you’re not on a supported ERP, it still works through calendar syncing, emails, and structured data exports.
Will it lower my booking rate compared to a human?
No. In fact, Solea often improves it—because it answers 100% of calls instantly, 24/7, without putting people on hold or sending them to voicemail. Most conversion loss in home services comes from missed calls, long wait times, or inconsistent handling by staff. Solea is consistent, polite, and fast—and it always asks for the booking.
How does pricing work?
Solea is typically 80% cheaper than hiring a full-time CSR or paying for a human answering service. You’re billed based on actual usage—meaning minutes the AI spends handling live calls—not per seat, not per user. The exact pricing depends on the size of your business, call volume, and any integrations required, so the best way to get an accurate number is to contact us and book a demo. No setup fees, no contracts required to get started.
How long does it take to get started?
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