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The most advanced AI CSR and dispatch solution for home service businesses.
Book more jobs with autonomous CSRs and Dispatchers.
When a customer reaches out, Solea answers, schedules the job, assigns the right technician, and logs everything in your system, automating every step of your back-office operations.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
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Your New Office Team. Rebuilt for 2025.
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
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Turn every text into a booked job.
Solea texts leads, re-engages customers who haven’t booked in months, and offers smart upsells—then finds the perfect time slot and gets it booked.
Answer every call and dispatch techs automatically.
Solea answers the phone 24/7, handles objections, and schedules jobs directly into your system.
Give your CSRs a cheat sheet for every call.
Solea listens to calls live and shows CSRs exactly what to say, when to say it, and which slots are best to book.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
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See What’s Working — and What’s Not — Across Every Channel
Solea analyzes every customer interaction, whether it came through a phone call, text, email, or web chat.
You’ll see exactly how leads are handled, what objections are stopping bookings, and where follow-ups fall short — all in one place.
Use those insights to coach your office staff with real examples. Track patterns in CSR performance, pinpoint what top performers do differently, and help your team improve how they qualify, communicate, and close.
You’ll see exactly how leads are handled, what objections are stopping bookings, and where follow-ups fall short — all in one place.
Use those insights to coach your office staff with real examples. Track patterns in CSR performance, pinpoint what top performers do differently, and help your team improve how they qualify, communicate, and close.
Every frustrated customer means
lost revenue.
lost revenue.
Most AI tools sound impressive at first — until they’re handling real calls. Then come the long pauses, awkward loops, and missed questions that frustrate customers and make your business look unprofessional. Leads hang up. Bookings get dropped. And your team is left doing cleanup instead of moving the business forward.
Solea is different. It’s trained to do one thing well: turn calls, texts, and chats into booked jobs. It routes efficiently, assigns the right tech, confirms appointments, and logs everything cleanly in your system.
Solea is different. It’s trained to do one thing well: turn calls, texts, and chats into booked jobs. It routes efficiently, assigns the right tech, confirms appointments, and logs everything cleanly in your system.
Solea
Booking rate
92%
Communication
24/7 voice assistant + texting + website chat
Route optimisation
Sends the right tech, closes more jobs
Integrations
Everything is logged and tracked automatically
Increase in net sales
+25% from higher booking rate & smart routing
The Others
Booking rate
60%
Communication
24/7 voice assistant + widget
Route optimisation
Sends techs across town inefficiently
Integrations
Needs manual cleanup
Increase in net sales
+5%, if any
VS
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$44K
Additional revenue generated, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
Integrations
Fully Integrated with the Systems You Already Use
From service availability to dispatch logic, Solea uses your system’s live data to make the same decisions your team would—only faster.
Watch how Solea books jobs, assigns techs, and manages your capacity—directly inside ServiceTitan.
See how Solea pulls membership data, service types, and open availability directly from FieldRoutes to books jobs fast.
FAQ
What is Solea?
Solea is the best voice AI CSR and dispatcher for home service companies—pest control, HVAC, plumbing, electrical, etc. It answers your phones 24/7, books jobs into your ERP, reschedules appointments, and routes emergency calls to the right person. Think of it as a full-time office staff that never calls out sick, never misses a call, and sounds like a real human.
How does Solea work, exactly?
Solea works by acting like a fully trained, always-on dispatcher and CSR, tailored specifically for home service businesses like HVAC, pest control, and plumbing.
When a customer calls, Solea identifies them automatically using their phone number or service address, then pulls their full record from your ERP—including service history, membership status, open estimates, and job notes. It knows if they’re a new lead, an active member, or a repeat customer, and tailors the conversation accordingly.
For example, if someone on a biannual pest control plan calls for their spring service, Solea recognizes it’s included, skips the upsell, and gets it booked. If a first-time caller mentions a rat in their attic, it knows that’s a high-priority job and finds the next available rodent tech based on ZIP code, urgency, and job duration.
It applies custom dispatching logic just like a human would—assigning the right technician based on experience, geography, time constraints, or even soft rules like pairing older clients with more patient techs. Solea checks real-time availability, avoids overbooking, respects your service windows, and schedules jobs directly in your system with full notes and tags.
It doesn’t just answer phones—it makes booking decisions based on your data, your business rules, and your real-time capacity, all without needing to be trained or managed.
When a customer calls, Solea identifies them automatically using their phone number or service address, then pulls their full record from your ERP—including service history, membership status, open estimates, and job notes. It knows if they’re a new lead, an active member, or a repeat customer, and tailors the conversation accordingly.
For example, if someone on a biannual pest control plan calls for their spring service, Solea recognizes it’s included, skips the upsell, and gets it booked. If a first-time caller mentions a rat in their attic, it knows that’s a high-priority job and finds the next available rodent tech based on ZIP code, urgency, and job duration.
It applies custom dispatching logic just like a human would—assigning the right technician based on experience, geography, time constraints, or even soft rules like pairing older clients with more patient techs. Solea checks real-time availability, avoids overbooking, respects your service windows, and schedules jobs directly in your system with full notes and tags.
It doesn’t just answer phones—it makes booking decisions based on your data, your business rules, and your real-time capacity, all without needing to be trained or managed.
Who is Solea for?
Solea is built for home service businesses that rely on inbound phone calls to win jobs and keep techs busy—HVAC, pest control, plumbing, electrical, garage door, etc. If your office misses calls, gets buried in reschedules, or you’re tired of training CSRs who leave after 3 months, Solea replaces or supports that workload. It works for owner-operators, 5-truck shops, and multi-location franchises. You don’t need to be technical to use it—it just works once it’s set up.
Does Solea integrate with my existing tools?
Yes. Solea integrates deeply with platforms like FieldRoutes and ServiceTitan, including access to customer records, service history, memberships, pricing, capacity planning, and technician availability. If you’re not on a supported ERP, it still works through calendar syncing, emails, and structured data exports.
Will it lower my booking rate compared to a human?
No. In fact, Solea often improves it—because it answers 100% of calls instantly, 24/7, without putting people on hold or sending them to voicemail. Most conversion loss in home services comes from missed calls, long wait times, or inconsistent handling by staff. Solea is consistent, polite, and fast—and it always asks for the booking.
How does pricing work?
Solea is typically 80% cheaper than hiring a full-time CSR or paying for a human answering service. You’re billed based on actual usage—meaning minutes the AI spends handling live calls—not per seat, not per user. The exact pricing depends on the size of your business, call volume, and any integrations required, so the best way to get an accurate number is to contact us and book a demo. No setup fees, no contracts required to get started.
How long does it take to get started?
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