Privacy Policy

Effective Date: October 9, 2024

This Privacy Policy governs the manner in which Solea Inc. ("Solea," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you," "your," "Customer") of the website located at https://www.solea.ai/ (the “Website”) and any services, features, software, or applications offered by Solea (collectively referred to as “Services”). This Privacy Policy applies to the Website, Services, and all products and services offered by Solea.

Solea Inc. is fully committed to protecting your privacy and ensuring compliance with applicable data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other data protection and privacy laws across the jurisdictions in which we operate.

1. Data Controller and Contact Information

For the purposes of applicable data protection laws, Solea Inc., a company duly incorporated in Delaware with its registered office at 8 The Green STE A, Dover, Delaware 19901, United States, is the data controller of your personal data.

If you have any questions about this Privacy Policy or our data protection practices, you can contact us at:

Solea Inc.
8 The Green STE A
Dover, Delaware 19901
United States of America
Email: info@solea.ai

2. Information We Collect

We may collect personal data and non-personal data about you in several ways, including directly from you, automatically through the use of our Services, or from third-party sources. The types of information we may collect include:

2.1 Personal Data

Personal data refers to any information that can identify you as an individual. This includes, but is not limited to:

  • Contact Information: Name, email address, mailing address, telephone number.
  • Account Information: Username, password, and other identifiers used to access your account.
  • Payment Information: Billing details, credit card information, and other payment-related data.
  • Company Information: For business customers, this may include your business name, title, and professional contact details.
  • Location Data: If you use certain location-based services, we may collect your device's physical location.

2.2 Sensitive Data

We may collect certain sensitive data, such as:

  • Financial Data: For billing purposes, we may collect financial information that may be subject to heightened protection under applicable laws.
  • Communications Data: If you contact us via email, chat, or other messaging features, we may collect and store those communications.

2.3 Non-Personal Data

Non-personal data includes information that does not reveal your specific identity. This may include:

  • Technical Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Information about how you use our Website and Services, such as pages visited, time spent, and interaction with our features.
  • Aggregate Information: Statistical data that does not identify any specific individual.

2.4 Automatically Collected Information

When you visit our Website or use our Services, we may automatically collect certain information using cookies, web beacons, and similar technologies:

  • Cookies: Cookies are small files placed on your device to improve your user experience, track usage, and manage login sessions. You can control the use of cookies through your browser settings.
  • Web Beacons: Web beacons are electronic images embedded on websites or emails that help monitor user activity.
  • Log Files: We may automatically collect certain log data such as your IP address, browser type, and details about your interaction with our Website.

2.5 Third-Party Sources

We may also obtain personal data from third parties, including but not limited to:

  • Business partners and affiliates who provide services on our behalf.
  • Publicly available sources, such as social media platforms, where users publicly share information.

3. How We Use the Information

We may use the personal data we collect from you for the following purposes:

3.1 Providing Services

  • To provide and deliver the Services you request, including setting up your account, processing your transactions, and responding to your inquiries.
  • To maintain, support, and improve the performance of our Services.

3.2 Account Management and Customer Support

  • To manage your account, including billing, account maintenance, and access to your account information.
  • To provide customer service and respond to your inquiries or complaints.

3.3 Personalization and User Experience

  • To tailor content, features, and offers to your preferences based on your usage history.
  • To improve your overall user experience by analyzing usage patterns and customer behavior.

3.4 Analytics and Performance Improvement

  • To conduct data analysis, testing, and research to improve the functionality and performance of our Services.
  • To monitor the usage and effectiveness of our marketing campaigns.

3.5 Marketing and Communications

  • To send you marketing communications, including newsletters, offers, and promotional content related to our Services, in compliance with your consent preferences.
  • To notify you of updates to our terms, policies, or services.

3.6 Compliance and Legal Obligations

  • To comply with legal obligations, including responding to government requests, legal proceedings, or regulatory requirements.
  • To enforce our terms of service, protect our legal rights, and prevent fraud or misuse of our Services.

4. Legal Bases for Processing Your Information

For individuals in the European Economic Area (EEA) and the United Kingdom (UK), our processing of your personal data is based on the following legal grounds:

4.1 Consent

Where you have provided your explicit consent, such as for receiving marketing communications.

4.2 Contractual Necessity

Where the processing is necessary to perform our contractual obligations to you, such as providing you with our Services.

4.3 Legitimate Interests

We may process your data when it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests. For example, we may process your data for fraud prevention, improving our services, or direct marketing.

4.4 Legal Compliance

Where the processing is necessary to comply with legal obligations, such as tax laws, regulatory requirements, or data protection laws.

5. How We Share Your Information

We may share your personal data with third parties under the following circumstances:

5.1 Service Providers

We may engage third-party service providers to assist us in providing our Services. These providers may have access to your personal data for purposes such as:

  • Payment processing and billing.
  • Customer support and communication platforms.
  • Data analytics and performance monitoring.
  • Marketing services for delivering tailored advertisements and campaigns.

These third-party service providers are contractually bound to maintain the confidentiality and security of your personal data and are only permitted to use it for the purposes we specify.

5.2 Affiliates and Business Partners

We may share your personal data with our affiliates and trusted business partners to facilitate joint services or marketing campaigns. These entities are obligated to protect your data and comply with our privacy standards.

5.3 Legal Requirements and Public Authorities

We may disclose your personal data if required to do so by law, such as in response to a subpoena, court order, or other legal requests. We may also disclose your data to:

  • Law enforcement authorities to protect our rights or property.
  • Government bodies in compliance with legal obligations.

5.4 Business Transfers

If Solea is involved in a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the options available to you with respect to your personal data.

6. International Data Transfers

Solea operates globally, and as such, your personal data may be transferred to and processed in countries outside of your jurisdiction, including the United States. These countries may have different data protection laws that may not offer the same level of protection as your home jurisdiction.

In cases where your personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with robust data protection laws, we ensure that adequate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Binding Corporate Rules for internal transfers within our corporate group.
  • Data Processing Agreements with third-party service providers that include GDPR-compliant safeguards.

By using our Services, you consent to the transfer of your personal data to other countries under these safeguards.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When your personal data is no longer necessary for these purposes, we will securely delete or anonymize the information in compliance with our data retention policies.

For example, we may retain:

  • Account Information: For as long as your account is active and for a reasonable period thereafter to comply with legal obligations.
  • Payment Information: For the duration required by applicable financial regulations or accounting practices.

8. Your Rights

Depending on your jurisdiction, you may have the following rights under data protection laws:

8.1 Right of Access

You have the right to request access to the personal data we hold about you, including obtaining copies of that data.

8.2 Right to Rectification

You may request that we correct or update inaccurate or incomplete data.

8.3 Right to Erasure

In certain circumstances, you may request that we delete your personal data.

8.4 Right to Object

You may object to the processing of your personal data where it is based on legitimate interests or direct marketing.

8.5 Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.

8.6 Right to Withdraw Consent

You may withdraw your consent for processing your data at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact us at info@solea.ai

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and track usage across our Website. This includes:

  • Session Cookies: Temporary cookies that are deleted when you close your browser.
  • Persistent Cookies: Cookies that remain on your device until they expire or you delete them.

You can control or delete cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our Website.

10. Security Measures

We implement industry-standard security measures to protect your personal data, including:

  • Encryption: We encrypt sensitive data, such as payment information, during transmission.
  • Access Controls: We restrict access to personal data to authorized personnel only.
  • Monitoring: We regularly monitor for potential security breaches and unauthorized access.

However, no system can be entirely secure. By using our Services, you acknowledge that the transmission of data over the internet is inherently risky.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our Website and updating the "Effective Date" at the top of this policy.

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