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The AI Operations Team For Flooring Services Businesses
Never miss a flooring quote, installation, or service call again
When a customer calls about hardwood, carpet, LVP, or tile, Solea answers, schedules the measurement, assigns the right installer, and logs everything in FloorPro or QFloors - handling every step from quote to completion.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
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How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Recognizes customers and their flooring needs instantly
Solea identifies returning customers by phone number, pulls up their project history, installation quotes, and material preferences from your system. It knows if they're calling about a current project, warranty issue, or new installation - and responds with all the right details in seconds.
Matches projects to your best installers and crews
Coordinates your installation calendar based on project type, square footage, material availability, and installer expertise - then books your crews efficiently to maximize billable hours and minimize drive time between job sites.
Syncs perfectly with your flooring software
Solea integrates with flooring industry platforms like RFMS, QFloors, and FloorForce. Customer information, project scope, material selections, and installation details are captured and organized automatically - eliminating double entry and paperwork.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Handles initial measurement requests by collecting square footage, room details, and flooring preferences, then scheduling your estimator during time blocks that minimize driving between appointments.
Routes installation crews based on expertise with specific materials - sending your hardwood specialists to those jobs while carpet teams handle soft surface installations, all while balancing workloads.
Manages material delivery coordination by confirming site readiness with customers, scheduling acclimation periods for hardwood, and ensuring installers arrive after materials have been properly staged.
Provides analytics on which flooring types, brands, and price points generate the most leads and conversions, helping you stock showroom samples that actually drive sales.
Works for small flooring retailers with a single showroom or multi-location operations with dozens of installation crews across different regions.
Maintains compliance with industry-specific requirements like residential job completion certificates, warranty registrations, and manufacturer-certified installation documentation.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
Can Solea explain different flooring materials and options to customers?
Yes, Solea can discuss the differences between engineered hardwood, solid hardwood, LVP, laminate, carpet and tile options based on your product catalog. It can explain water resistance ratings, warranty terms, and installation methods specific to each flooring type, helping customers understand which options match their needs before scheduling an in-home measurement.
How does Solea handle flooring material availability and lead times?
Solea connects with your inventory management system to provide real-time material availability and lead time information during customer calls. If a customer selects a backordered product, Solea can suggest similar in-stock alternatives or provide accurate timelines for special orders based on your supplier relationships and shipping schedules.
Can Solea schedule the different phases of flooring projects?
Absolutely. Solea coordinates the entire project timeline including initial measurement, material delivery, furniture removal, floor prep work, installation, and final trim work. It sequences these phases logically, ensuring proper acclimation periods for hardwood, adequate cure times for concrete work, and scheduling return visits for baseboards or transitions after the main installation.
Does Solea handle flooring warranty and service calls differently?
Yes, Solea identifies warranty-related calls and collects specific information about the installation date, issue type (buckling, peaking, discoloration, etc.), and prioritizes based on severity. It can schedule inspection visits from your warranty specialist rather than a sales measurer, and automatically pulls up installation records and maintenance history to help resolve issues faster.
Can Solea work with our commercial flooring division and residential teams?
Definitely. Solea differentiates between commercial and residential inquiries, routing commercial projects to your contract division while handling residential leads through your retail process. It collects appropriate information for each segment, including square footage thresholds, building specs, and site access details for commercial jobs while focusing on home aesthetics and lifestyle factors for residential customers.
How does Solea handle flooring financing or payment plans?
Solea can explain your financing options including promotional periods, minimum purchase requirements, and application processes when customers inquire about payment plans. It can send financing pre-approval links via text during the call, schedule payment collection for deposits, and even set up installment payment reminders for larger projects with multiple payments throughout the installation process.
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