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The AI Operations Team For HVAC Companies
Never miss another service call, even during peak season
When homeowners need emergency heating or cooling repairs, Solea answers, schedules the job, assigns the right tech based on certification level, and logs everything in ServiceTitan or your preferred system—handling every call like your best office manager would.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
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How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Recognizes customers and their HVAC systems instantly
Solea identifies callers by phone number, pulls up their complete service history, equipment details, maintenance agreement status, and knows exactly which units they have installed. It can book tune-ups, handle emergency calls, or reschedule maintenance—remembering even the R-410A system you installed back in 2019.
Matches the right NATE-certified tech to every job
Intelligently assigns techs based on EPA certification level, specialty (residential vs. commercial), travel zones, and appointment urgency—ensuring your senior techs handle complex refrigerant work while newer techs handle filter changes and seasonal tune-ups.
Syncs directly with your HVAC business software
Solea integrates seamlessly with ServiceTitan, FieldEdge, Housecall Pro, and other HVAC management platforms. Every appointment detail, from tonnage to thermostat model, gets recorded and organized automatically—ensuring your techs arrive prepared with the right parts and information.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Handles high call volume during summer heat waves and winter cold snaps, ensuring you capture every emergency call when homeowners are desperate for service and most likely to pay premium rates.
Performs intelligent triage by recognizing true emergencies like no heat in winter versus routine maintenance, routing urgent jobs to on-call techs while scheduling standard tune-ups during regular business hours.
Remembers each customer's equipment details, warranty status, and maintenance history, letting callers know when their service is covered or when their aging system might be due for replacement consideration.
Measures performance metrics that matter to HVAC businesses—service-to-sales conversion rates, maintenance agreement renewals, emergency call response times, and seasonal booking patterns to help optimize your operation.
Grows with your HVAC company from a single truck operation to a multi-location business without adding additional CSR headcount during seasonal hiring crunches.
Maintains perfect records for warranty submissions, EPA compliance, and equipment tracking—creating detailed documentation that protects your business and simplifies manufacturer warranty claims.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
How does Solea handle emergency no-heat or no-cooling calls?
Solea immediately recognizes emergency calls based on customer language and prioritizes them in your dispatch queue. It checks which techs are on-call, confirms their certifications match the equipment type, and can even text the homeowner basic troubleshooting steps while they wait. During extreme weather events when call volume spikes, it manages the overflow flawlessly.
Can Solea book maintenance agreement appointments and renewals?
Yes, Solea excels at maintenance agreement management. It tracks which customers are due for spring or fall tune-ups, proactively schedules their appointments based on your available slots, and can even handle renewal conversations when agreements are expiring. The system remembers exactly which equipment is covered under each agreement, creating the perfect opportunity for techs to identify additional service needs.
Will Solea integrate with ServiceTitan and our other HVAC software?
Absolutely. Solea connects directly with ServiceTitan, FieldEdge, Housecall Pro, and most other HVAC management platforms through secure API integrations. It reads and writes data including equipment details, service history, technician schedules, and customer information. There's no double-entry or manual updating required—everything flows automatically between systems.
How does Solea know which technician to assign to different job types?
Solea maintains profiles of each technician's certifications, specialties, experience level, and service zones. When scheduling a commercial rooftop unit repair, it will assign a tech with commercial certification and rooftop experience. For a residential mini-split installation, it selects someone with appropriate training for that system type. This intelligent matching ensures the right tech arrives with the right skills every time.
Can Solea explain the difference between repair options and maintenance agreements to customers?
Yes, Solea can clearly explain your service tiers, warranty options, and the benefits of preventative maintenance agreements to callers. It's programmed with your specific pricing structure and service offerings, allowing it to answer questions about the difference between your Silver, Gold or Platinum maintenance plans or explain emergency service rates versus standard rates. This consistent information helps convert more callers into maintenance agreement customers.
Will Solea work during our busy season when call volume is highest?
That's precisely when Solea delivers the most value. Unlike human CSRs who get overwhelmed during summer heat waves or winter freezes, Solea handles unlimited concurrent calls without stress or fatigue. It maintains the same friendly, efficient service whether it's your slowest day in spring or your busiest emergency day in August. Many HVAC companies implement Solea specifically to manage seasonal call spikes without overstaffing year-round.
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