.png)
The most advanced AI operations team for locksmith businesses
Never miss an emergency call again with AI staff that dispatches your locksmith team 24/7
When customers are locked out at 2 AM or need a security upgrade by tomorrow, Solea answers their call, qualifies the job, dispatches the right technician with the proper tools, and logs everything in your system—all while you're focusing on the locks.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Recognizes repeat customers and property managers instantly
Solea identifies callers by their phone number, retrieves lock service history, property details, and security preferences. It handles emergency callouts, rekeys, installation scheduling, and warranty questions without hesitation—recognizing your regular property managers and their multiple properties automatically.
Dispatches the right locksmith with the right tools and expertise
Routes emergency lockouts to the closest available technician while scheduling installation jobs to specialists with automotive, commercial, or residential expertise—factoring in drive time, key code systems, and tool requirements for each job.
Updates your job management system in real-time
Solea pushes complete job details directly into platforms like ServSuite, Kickserv, or HouseCall Pro. Customer information, security requirements, access codes, and property details are captured accurately—ensuring techs arrive prepared with the right blanks and tools.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Handles emergency lockout calls day or night, automatically prioritizing them and finding the nearest available technician who can respond quickly with the right equipment for the specific lock type.
Matches the right locksmith to each job based on specialization—whether it's automotive transponder keys, high-security residential systems, or commercial master key setups—ensuring first-time fix rates stay high.
Recognizes property management companies and their multiple locations, applying their specific pricing agreements and security protocols without making them repeat information they've given before.
Measures conversion rates for different job types so you can see which services book most frequently and where pricing adjustments might increase your acceptance rate on quotes for security upgrades.
Grows with your locksmith business from a single van operation to a multi-technician company with different service territories and specialties, handling weekend overflow or becoming your full-time dispatcher.
Maintains security standards by carefully verifying caller identity for lockouts, following your protocols for property access verification, and properly documenting all authorization steps for liability protection.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
Can Solea verify a caller's identity during emergency lockouts?
Yes, Solea follows your exact verification protocols for emergency lockouts, including requesting ID, proof of residence, or property access codes. It can cross-reference the caller with property records in your system and flag suspicious requests that don't match established patterns. Every verification step is documented in the job notes for liability protection.
How does Solea handle commercial accounts and property managers?
Solea recognizes commercial accounts and property managers by their phone number and maintains their full property portfolio in the system. It automatically applies negotiated rates, follows specific access protocols, and can route work to technicians who have the security clearance or familiarity with that property's master key system. For property managers with multiple locations, Solea confirms which property needs service without repetitive questioning.
Will Solea know which locksmith has the right tools and key blanks?
Absolutely. Solea tracks each technician's vehicle inventory, specialties, and certifications in your system. When a customer needs a specialized service like high-security keys, transponder programming, or safe work, it routes the job to locksmiths equipped with the right key blanks, programming tools, or safe manipulation skills. This matching dramatically improves first-time completion rates and eliminates wasted trips.
How does Solea prioritize emergency lockouts versus scheduled installations?
Solea uses your custom priority rules to balance emergency response with scheduled work. For lockouts, it identifies the nearest available technician who can respond quickly, potentially rescheduling lower-priority jobs if necessary. For installations and security upgrades, it schedules based on technician expertise and available time slots. The system constantly reoptimizes as new emergency calls come in, keeping customers informed of accurate arrival times.
Can Solea give accurate quotes for different types of locksmith services?
Yes, Solea uses your pricing structure to quote jobs based on service type, location, time of day, and security grade required. It asks targeted questions about lock types, door configurations, or vehicle makes and models to provide accurate estimates. For complex jobs like master key systems or high-security installations, Solea can schedule an on-site assessment while still providing a baseline price range to set customer expectations.
Will our customers know they're talking to an AI and not a human dispatcher?
Most customers won't notice they're speaking with an AI because Solea sounds natural, understands locksmith terminology, and responds contextually to questions about security systems and lock types. We recommend transparency about using advanced technology in your business operations, which customers typically appreciate for its speed and consistency. The focus remains on solving their security needs quickly and professionally, which is what matters most.
.svg)
.png){kind=small}
