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The AI Operations Team For Plumbing Businesses
Keep Plumbers Productive While Reducing Office Overhead
When homeowners call with water emergencies, Solea answers instantly, classifies job urgency, assigns the right technician based on licensing and location, and logs everything in your dispatch system—no more missed calls, double-bookings, or scheduling headaches.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
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How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Recognizes Returning Customers and Their Plumbing History
Solea identifies callers by phone number, pulls up their service address, fixture inventory, previous repairs, and maintenance agreements, then adjusts the conversation accordingly. It can book emergency calls, schedule maintenance, or answer questions about past work—all while your human team focuses on higher-value tasks.
Routes Emergency Calls to Available Licensed Plumbers
Prioritizes water emergencies based on severity, matches the right tech with proper licensing levels for gas, backflow, or residential work, and considers drive time to maximize daily completions without overbooking your technicians.
Syncs Perfectly With Your Plumbing Management Software
Solea integrates directly with ServiceTitan, FieldEdge, and other plumbing software platforms. Customer details, job descriptions, fixture types, access notes, and even special instructions get recorded automatically—eliminating dispatch errors and double-entry.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Handles emergency triage instantly, distinguishing between urgent calls like burst pipes versus routine maintenance like faucet drips, ensuring proper prioritization and response times.
Assigns jobs based on technician qualifications—sending master plumbers to complex repiping jobs while scheduling apprentices for simpler drain cleanings to maximize labor efficiency.
Remembers customer-specific details like "enter through side gate" or "water shutoff located in basement corner" and includes these in job notes for smoother service delivery.
Measures conversion rates on service agreements, tracks emergency vs. maintenance call ratios, and identifies which call types lead to highest average tickets for better business planning.
Works for small family plumbing operations and multi-branch service companies alike, scaling from handling off-hours calls to becoming your primary dispatcher.
Maintains clear records of job authorizations, quoted price ranges, and service agreements discussed—protecting both customers and your plumbing business from miscommunications.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
How does Solea handle urgent plumbing emergencies differently from routine calls?
Solea recognizes emergency keywords like "flooding," "burst pipe," or "no water" and immediately prioritizes these calls in your dispatch queue. It can assess severity, find the closest available licensed plumber, and even call or text customers with ETA updates while they wait for emergency service. For routine maintenance, it schedules during normal business hours according to your capacity planning rules.
Will Solea understand plumbing terminology that customers use incorrectly?
Yes, Solea recognizes common customer descriptions like "the thing under the sink is leaking" and translates them into proper plumbing terms like "p-trap" or "supply line" in your system. It asks clarifying questions about fixture types, water pressure, and visible symptoms to accurately categorize issues before scheduling. This ensures technicians arrive prepared with the right tools and parts for each job.
Can Solea quote prices for common plumbing services?
Solea can provide price ranges based on your company's rate structure for standard services like drain cleaning, water heater installation, or faucet replacement. For complex jobs requiring on-site assessment, it clearly communicates your diagnostic fee and scheduling process. All pricing discussions follow your specific guidelines on when to quote flat rates versus time-and-materials estimates.
How does Solea handle scheduling for different license requirements?
Solea maintains profiles of your technicians' licensing levels—journeyman, master plumber, backflow certified, or gas-line qualified—and matches jobs accordingly. It respects regulatory requirements by only assigning properly credentialed plumbers to specialized work like gas line installation or commercial backflow testing. This prevents compliance issues while optimizing your workforce allocation.
Does Solea work with our existing customer management software?
Solea integrates directly with popular plumbing software including ServiceTitan, FieldEdge, ServiceFusion, and Housecall Pro through their APIs. For smaller operations using simpler systems, Solea can send structured appointment data via email or text. The integration process typically takes less than two weeks and requires minimal technical involvement from your team.
What happens if our plumbing business gets an unusual request Solea can't handle?
Solea recognizes when a customer request falls outside its capabilities—like complex commercial bids or unusual specialty work—and smoothly transfers these calls to your specified team member. It provides a complete transcript of the conversation up to that point so your staff has full context. After-hours escalations are handled according to your custom protocols for different emergency types.
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